How to Cancel an Order on the Stuart Dashboard

How to Cancel an Order on the Stuart Dashboard

Follow these steps to cancel an order:

Cancelling your delivery before the pickup
  1. Select the "Ongoing or scheduled" tab.
  1. Locate the Order. 
  1. Click on "Cancel Delivery."
  1. Select Cancellation Reason. 
  1. Please note that if the delivery is cancelled after 2 minutes of the courier/driver being assigned, a cancellation fee will be applied.
  1. The cancellation will effectively cancel the delivery order.

Cancelling your delivery after the pickup
  1. When you cancel the request for a package that is already en-route to the destination
  1. Please contact your assigned Stuart Courier and tell them what they should do with the package.
  1. Please contact Stuart Live Support so that we can proceed to the cancellation. You will be charged the full order amount.
  1. In case the order needs to be returned contact Live Support and they will create a return job for the driver. Find out what a return implies here.
  1. If the order doesn't need a return,  you can tell the Courier-Partner to keep/dispose of the order.

By following these simple steps, you will be able to cancel an order on the Stuart Dashboard before Pick up:

Step 1: 



Step 2: 




    • Related Articles

    • Delivery order statuses on the Stuart dashboard?

      In the Stuart Dashboard, you will come across the following delivery order statuses: Request Delivery: Use this section to manually create deliveries as needed. Ongoing: This section shows live delivery orders that are currently in progress. ...

    • How to login to the Stuart dashboard?

      To log in to the Stuart Dashboard, follow these steps: Visit the website: https://dashboard.stuart.com/log-in Enter your login details: Email: integration@foodhub.com Password: 05S%b1eT2 Click on the desired tabs ("On going," "Scheduled," "Past") to ...

    • How to track a delivery on the stuart dashboard?

      To track delivery on the Stuart Dashboard, follow these steps: Go to the "Ongoing" section. Select the "On going" tab located at the top left of the page. Click on "Live track" to view the delivery in real-time. To share the tracking link with ...

    • How to contact stuart customer service?

      There are two options to contact Stuart customer service. Via Stuart Dashboard: Access the Stuart Dashboard. Look for the chat option within the dashboard. Use the chat feature to communicate with Stuart customer service. Stuart uses "Package ID's" ...

    • How to contact a Stuart driver?

      To contact a Stuart driver, please follow these steps: Navigate to the ongoing order in the Stuart Dashboard. Locate the order information section. Find the driver's name and contact number. Use the provided contact number to reach out to the driver. ...