How to contact Uber Direct Support

How to contact Uber Direct Support

How to Initiate a Refund Request with Uber Direct:


For support related to a live order for Uber Direct, the primary method is to call Uber support:

  • UK: +448081751951
  • US: +18669873750
  • AU: +611800951405


Important: Only call Uber support for live, in-progress deliveries. Use the Provider Delivery ID (e.g., A84E7) to identify the delivery. For post-delivery issues, file an email request. 


Email Support:

For post-delivery issues, you can request a refund or report issues via email. Be sure to provide all relevant details and information to expedite the resolution process.


UK: Use the following email address: direct-uki@uber.com

AU: Use the following email address: direct.merchants.anz@uber.com

US: Use the following email address: uberdirect@uber.com

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