How to file a refund request with Doordash
To initiate a refund request, you have several options:
- The primary method is to call DoorDashDrive support at +18552228111 for support in US, AU, NZ regions.
- Press 1 for English.
- When prompted, audibly say "merchant" or press 4 for "merchant."
- Press 2 for non-restaurant support.
- Provide the following information:
- Doordash Order #: This can be found on the Doordash tracking link.
- Reason for the call.
Note: DoorDash allows up to 14 days from the date of the incident to file a refund request.
Note: For orders that are late 30 minutes or more and its determined to be the fault of the driver. Doordash refunds a % of the package value.
If filing a refund request: Ensure they send a confirmation via email.
Email Support:
- You can also request a refund or report issues via email. Use the following email address: support@doordash.com.
This email address is not only for refund requests but also works for reporting issues that occurred during an order. Be sure to provide all relevant details and information in your email to expedite the resolution process.
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