How to file a refund request with Stuart

How to file a refund request with Stuart

Step 1: To file an incident report follow these steps:

Log in to Stuart.

Select any delivery job.

Select the chat icon to open a chat window.

Select "Send us a message."

Select "Speak to an agent."

Select "Issue with finished order."

Select "Create a ticket to request a refund."

Select "Create Ticket."

Get notified by email: Insert your email address for confirmation.

Package Incident: Select appropriate reason.

Package ID: Insert Stuart package ID.

Comment: Explain in detail the incident.

Attachments: Attach a screenshot or PDF of the Foodhub receipt.

Select "Create Ticket."

Note: Check the tickets section in the chat box to view all pending and resolved tickets.

Step 1:

Step 2:

Step 3:

Step 4: