How to manually create a delivery order on the portal?

Here  are the steps to manually create an order on the delivery partner portal: 

1. Log into the Delivery Portal.

1. Click on the "+" sign on the left-hand sidebar.

1. Select  "Create Job manually".

1. Enter order information into the appropriate fields. Please note that required fields are marked with a "*".

1. Select a dispatch strategy. 

1. Click on "Submit". 

1. Select an available provider.

1.  Select "Assign" to send to a provider. 
   

By following these steps in chronological order, you should be able to manually create an order on the delivery partner portal successfully.

The customer (End user) Telephone number is required. You may go ahead and use the Takeaways landline number as a substitute if the customer phone number is not available. 

Please note  that if the Reference ID (FH Order ID) was already used in an existing job, creating a new job may failed. You can add a '#' in front of the Reference ID and that will resolve this issue. 

Make sure to watch the video below for a quick guide on how to do this.

• Related Articles

• How to cancel an order on the Delivery Partner Portal?

  If a delivery has been manually reassigned by our FoodHub team, it is important to cancel the outstanding provider who is already assigned or en route to the takeaway to avoid any confusion. To cancel a delivery order, please follow these steps: ...

• How to reassign a delivery on the portal?

  Re-assigning a delivery order is usually done by the automated API built into the portal, known as the auto-assign feature. The time period for this feature varies by region, and an order can only be re-assigned if a provider is available to accept ...

• How to search an order on the delivery portal?

  To search for an order on the delivery portal, follow these steps: Log in to the delivery portal. Locate the "search" order option on the top right of the screen. Use the following identifiers to find the delivery order: FoodHub Order ID/External ...

• Delivery order statuses on the Stuart dashboard?

  In the Stuart Dashboard, you will come across the following delivery order statuses: Request Delivery: Use this section to manually create deliveries as needed. Ongoing: This section shows live delivery orders that are currently in progress. ...

• How to duplicate an order on the delivery partner Portal.

  In certain situations, when no providers are available or the delivery has been cancelled unexpectedly, you may need to duplicate the delivery order and assign it to a new provider to meet the customer's needs. Here's a quick guide on duplicating an ...