How to reassign a delivery on the portal?

Re-assigning a delivery order is usually done by the automated API built into the portal, known as the auto-assign feature. The time period for this feature varies by region, and an order can only be re-assigned if a provider is available to accept the quote.

To re-assign an order follow these steps:

Select the desired order.

Open the "Delivery Details" to view the job details.

Click the "Re-assign" button.

Choose a provider from the available options.

Confirm the re-assignment by selecting "Assign Provider".

Click the "Assign" button to create a new job for the selected provider.

By following these steps, you can easily re-assign an order to a different provider and ensure efficient delivery service.

Important Notice: If an order is manually assigned, remember to cancel the provider that does not assign a driver.

Make sure to watch the video below for a quick guide on how to do this.

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