How to reassign a delivery on the portal?

How to reassign a delivery on the portal?

Re-assigning a delivery order is usually done by the automated API built into the portal, known as the auto-assign feature. The time period for this feature varies by region, and an order can only be re-assigned if a provider is available to accept the quote. 

To re-assign an order follow these steps:
  1. Log in to the delivery partner portal.
  1. Select the desired order.
  1. Open the "Delivery Details" to view the job details.
  1. Click the "Re-assign" button.
  1. Choose a provider from the available options.
  1. Confirm the re-assignment by selecting "Assign Provider".
  1. Click the "Assign" button to create a new job for the selected provider.
By following these steps, you can easily re-assign an order to a different provider and ensure efficient delivery service.

Important Notice: If an order is manually assigned, remember to cancel the provider that does not assign a driver.

Make sure to watch the video below for a quick guide on how to do this.


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