Fees and Charges
The delivery charges for the customer are higher than the maximum rates
Please note that while we strive to provide the most accurate charges in our Delivery Partner Charges for customers/end users, unforeseen circumstances such as driver shortages and high delivery volumes may result in slight rate variations. However, ...
What is split payment?
What is split payment? Split payment is a payment method that we use to make it easier for customers and takeaways to afford the delivery fee. When the delivery partner feature is enabled, the split payment feature is activated in the back end. This ...
When do the clients get charged ?
The clients are charged immediately as soon as the order is received, as it is forwarded to the delivery partner for fulfillment on their behalf.
Can the client amend the delivery charges ?
No, the client has no influence on the rates, as that is set by the delivery partner and calculated automatically.
Is there any cancellation fee involved?
No, there is no cancellation fee if you stop using the delivery partner service.
Is there a setup fee to enable the delivery partner feature?
There is no fee required for enrollment.
Understanding The Delivery Charges
Delivery providers typically charge a fixed fee for order fulfillment. However, we have observed that some of these fees may be considered excessive by online customers, potentially discouraging them from placing orders. To address this issue, we ...
Popular Articles
What Is The Delivery Partner Service?
The delivery partner service is an efficient solution for takeaways and restaurants looking to process online orders through a third-party delivery partner. This service streamlines the order fulfillment process and ensures that customers receive ...
Understanding The Hybrid Delivery Charges
Clients configure delivery charges through the MyBusiness Hub app, tailoring costs for specific distance ranges. When end users place orders, they pay the delivery charges established by the takeaway's configuration. Using Own Drivers: If the ...
Some customers cannot order on the clients website ?
If you need to fix the issue where a customer is experiencing an error message that says "We do not deliver to this address or "unable to fetch delivery charges," you have two options: you can add the delivery charges on the client's behalf, or you ...
Understanding The Delivery Charges
Delivery providers typically charge a fixed fee for order fulfillment. However, we have observed that some of these fees may be considered excessive by online customers, potentially discouraging them from placing orders. To address this issue, we ...
How To Check Coverage ?
Before promising clients that we will enable the delivery partner feature, it's essential to check whether we provide coverage in their area. To do this, you can access the coverage checker and verify the availability of delivery partners within ...