General Enquiries
How to identify if a client is enabled with Stuart integration
Here are the steps to identify clients with the delivery partner feature enabled: Log in to MS. Go to the config section. Search for "assign order to driver through". If it is set to Falcon Delivery, this indicates that the delivery partner feature ...
Delivery order statuses on the Stuart dashboard?
In the Stuart Dashboard, you will come across the following delivery order statuses: Request Delivery: Use this section to manually create deliveries as needed. Ongoing: This section shows live delivery orders that are currently in progress. ...
How does the delivery partner feature work?
Q) How does the integration with the delivery partner feature work for clients/takeaways? A)When a client/takeaway integrates with the delivery partner feature, the end customer can place an order using online card payment. For offline orders, both ...
Can a Takeaway add their own delivery fee if the delivery partner is enabled?
The delivery fee for end users or customers is automatically calculated by the built-in delivery partner API. This calculation takes into account factors such as the delivery radius, chosen delivery provider, and peak time. As a result, clients are ...
Are third-party orders facilitated through the delivery partner feature?
When you opt in for third party integrations with platforms like UberEats, JustEat, and Deliveroo, you can receive third-party orders on your FH machines. These orders are managed by the respective third-party platforms and their drivers. They are ...
What is the minimum order value feature? (Delivery by Zone)
Delivery by zone is a type of delivery service in which a geographic area, such as a city or town, is divided into specific zones or regions. Each zone is assigned a specific delivery fee and delivery time frame. When a customer places an order for ...
Do pre-orders work when you enable the delivery partner feature ?
Yes the pre-orders work the moment the delivery partner feature is enable.
What to do if the orders are clubbed by the delivery partner ?
We have observed that our delivery partners tend to bundle orders from multiple customers for faster delivery. However, this approach may result in a problem if the combined order size is too large to fit in the delivery partner's bag, which could ...
Do the drivers work for us ?
The drivers who deliver orders on behalf of Foodhub are not employed by our company. Rather, they are self-employed individuals who work with our delivery partners to facilitate the delivery of orders on our behalf.
How to identify who has the delivery partner feature enabled ?
Here are the steps to identify clients with the delivery partner feature enabled: Log in to MS. Go to the config section. Search for "assign order to driver through". If it is set to Falcon Delivery, this indicates that the delivery partner feature ...
What clients are eligible for the delivery partner feature ?
Before enabling the delivery partner feature, it is essential to ensure that the client has the necessary configurations in place. The following guide outlines the required configurations for eligibility. Active Merchant ID. Show Delivery Enabled. ...
How many miles does our delivery partner cover ?
Our delivery partners offer coverage for a radius of up to 5 miles/kilometres.
Can I use my drivers on the weekday and the Delivery Partners on the weekend ?
Yes, you can use your drivers on weekdays and Delivery Partners on weekends as per your convenience. Our service is designed to be flexible, and you can enable or disable it at any time as per your business requirements. We understand that sometimes ...
Can the client change minimum order ?
We have implemented a new feature that allows the delivery partner orders to adhere to a specified minimum order value. When this feature is enabled, you can configure delivery by zone to ensure that the minimum order requirement is met for each ...
How To Check Coverage ?
Before promising clients that we will enable the delivery partner feature, it's essential to check whether we provide coverage in their area. To do this, you can access the coverage checker and verify the availability of delivery partners within ...
What Providers Are We Currently Working With?
We are proud to work with a variety of reliable delivery partners across different regions to ensure comprehensive coverage for our clients. Please see the updated table below for a list of our current delivery providers: Region Delivery Provider(s) ...
What Regions Do We Cover ?
At our company, we recognize the significance of offering extensive coverage in various regions to meet the distinct demands of our customers. To achieve this, we collaborate with a network of dependable delivery providers to ensure seamless and ...
What Is The Delivery Partner Service?
The delivery partner service is an efficient solution for takeaways and restaurants looking to process online orders through a third-party delivery partner. This service streamlines the order fulfillment process and ensures that customers receive ...
Popular Articles
What Is The Delivery Partner Service?
The delivery partner service is an efficient solution for takeaways and restaurants looking to process online orders through a third-party delivery partner. This service streamlines the order fulfillment process and ensures that customers receive ...
Understanding The Hybrid Delivery Charges
Clients configure delivery charges through the MyBusiness Hub app, tailoring costs for specific distance ranges. When end users place orders, they pay the delivery charges established by the takeaway's configuration. Using Own Drivers: If the ...
Some customers cannot order on the clients website ?
If you need to fix the issue where a customer is experiencing an error message that says "We do not deliver to this address or "unable to fetch delivery charges," you have two options: you can add the delivery charges on the client's behalf, or you ...
Understanding The Delivery Charges
Delivery providers typically charge a fixed fee for order fulfillment. However, we have observed that some of these fees may be considered excessive by online customers, potentially discouraging them from placing orders. To address this issue, we ...
How To Check Coverage ?
Before promising clients that we will enable the delivery partner feature, it's essential to check whether we provide coverage in their area. To do this, you can access the coverage checker and verify the availability of delivery partners within ...