Troubleshooting
What to do if a delivery partner order gets delivered to the incorrect address?
Handling Delivery Partner Orders Delivered to Incorrect Address Q: What should I do if a delivery partner order is delivered to the incorrect address? A: Follow these steps: Confirm the address is correct on MS (Management System). Cross-check the ...
What to check if a client is not getting orders through the delivery partner feature
If a client has been enrolled with the delivery partner but is experiencing issues getting orders, please try the following steps: Log into MS. Go to "Config". Check the assign order to driver through. Check show delivery. Check delivery charge by. ...
How to investigate a delivery partner order?
If a delivery partner fails to deliver an order, delivers the wrong order, or delivers food that is cold or in poor condition. Investigating the order can help identify the root cause of the problem, whether it's an issue with the delivery partner, ...
How to identify an offline order?
To identify if an order came through the Google Food ordering platform, Please follow these steps: Log into MS account. Go to extras. Using the search bar, type 'Search Orders'. You are able to search an order by 'Order ID', 'Phone number', 'Email'. ...
How to identify an order received through the Google Food Ordering Platform?
Here are the quick and easy steps to identify if an order came through the Google Food ordering platform: Log in to your MS account. Go to extras. Use the search bar and type 'Search Orders'. You can search for an order by 'Order ID', 'Phone number', ...
How to inspect what version of Fusion React a client is using ?
Here are the easy and quick steps to confirm the customer's EPOS software version: Log in to MS. Go to the "Specs" section. Type "Update Software" in the search bar or locate it in the list of features. Under the "Version" heading, the current ...
Will the takeaway reflect on Foodhub if the delivery partner feature is enabled ?
Ensuring a seamless onboarding process for clients is crucial for the success of the takeaway service and can greatly impact the reputation of Food Hub. As outlined in my article "How to enable the delivery partner feature,"it is highly recommended ...
Popular Articles
What Is The Delivery Partner Service?
The delivery partner service is an efficient solution for takeaways and restaurants looking to process online orders through a third-party delivery partner. This service streamlines the order fulfillment process and ensures that customers receive ...
Understanding The Hybrid Delivery Charges
Clients configure delivery charges through the MyBusiness Hub app, tailoring costs for specific distance ranges. When end users place orders, they pay the delivery charges established by the takeaway's configuration. Using Own Drivers: If the ...
Some customers cannot order on the clients website ?
If you need to fix the issue where a customer is experiencing an error message that says "We do not deliver to this address or "unable to fetch delivery charges," you have two options: you can add the delivery charges on the client's behalf, or you ...
Understanding The Delivery Charges
Delivery providers typically charge a fixed fee for order fulfillment. However, we have observed that some of these fees may be considered excessive by online customers, potentially discouraging them from placing orders. To address this issue, we ...
How To Check Coverage ?
Before promising clients that we will enable the delivery partner feature, it's essential to check whether we provide coverage in their area. To do this, you can access the coverage checker and verify the availability of delivery partners within ...