Delivery Partner Order Flow

• Related Articles

• How to investigate a delivery partner order?

  If a delivery partner fails to deliver an order, delivers the wrong order, or delivers food that is cold or in poor condition. Investigating the order can help identify the root cause of the problem, whether it's an issue with the delivery partner, ...

• Does the delivery partner accept cash orders ?

  The delivery partner exclusively accepts card orders for order fulfilment and does not accept cash orders.

• How to cancel an order on the Delivery Partner Portal?

  If a delivery has been manually reassigned by our FoodHub team, it is important to cancel the outstanding provider who is already assigned or en route to the takeaway to avoid any confusion. To cancel a delivery order, please follow these steps: ...

• Does the delivery partner accept offline orders ?

  Yes, clients can process offline orders from their EPOS system and the order will be assigned to a delivery partner. However you do need to be aware of the following prerequisites: The client's Fusion version must be on EPOS - 11.2.4 (1134) or ...

• How To disintegrate The Delivery Partner Feature?

  To disintegrate the delivery partner feature, follow these steps: Log in to your MS. Go to the "Config" section. Search Assign Order driver through. Switch from "Falcon Delivery" to "Driver Screen." Select "Proceed". If not using your own drivers, ...