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How to add a note on the delivery partner portal?
To add a note to the delivery portal, follow these steps: Open the delivery partner portal. Navigate to the desired Job/Delivery. Look for the notepad icon (usually in the top right corner) and click on it. Enter your notes in the provided text box ...
How to organise and navigate the delivery partner portal new layout (New experience)
To organize the UI of the delivery partner portal, follow these steps: Log in to the delivery partner portal. Click on 'Truck icon' on the left-hand side. Click the 'Filters' button in the top right. In the right-hand menu, select 'Selected Status'. ...
Introduction to the delivery portal layout (New Experience)
We are happy to announce that the delivery partner portal has undergone a significant update. The new user interface is designed to provide a more fluid and compact experience, resulting in faster load times and improved usability. Here are the key ...
How to search an order on the delivery portal?
To search for an order on the delivery portal, follow these steps: Log in to the delivery portal. Locate the "search" order option on the top right of the screen. Use the following identifiers to find the delivery order: FoodHub Order ID/External ...
Why is my order stuck in “Created” status and how do I get it assigned?
To assign a job stuck in "created" status, follow these steps: Log in to the delivery partner portal. Click the 'Filters' button in the top right to access the filtering options. Click on 'Selected Status'. Deselect all options except for 'Created'. ...
How to duplicate an order on the delivery partner Portal.
In certain situations, when no providers are available or the delivery has been cancelled unexpectedly, you may need to duplicate the delivery order and assign it to a new provider to meet the customer's needs. Here's a quick guide on duplicating an ...
How do I contact a driver on the Delivery Portal?
If you are experiencing difficulties in getting in touch with the driver assigned to your delivery order via the delivery partner portal, we kindly advise you to check the job details section first, as the driver's phone number is usually listed ...
How to cancel an order on the Delivery Partner Portal?
If a delivery has been manually reassigned by our FoodHub team, it is important to cancel the outstanding provider who is already assigned or en route to the takeaway to avoid any confusion. To cancel a delivery order, please follow these steps: ...
How to manually create a delivery order on the portal?
Here are the steps to manually create an order on the delivery partner portal: Log into the Delivery Portal. Click on the "+" sign on the left-hand sidebar. Select "Create Job manually". Enter order information into the appropriate fields. Please ...
How to reassign a delivery on the portal?
Re-assigning a delivery order is usually done by the automated API built into the portal, known as the auto-assign feature. The time period for this feature varies by region, and an order can only be re-assigned if a provider is available to accept ...
How to navigate the delivery partner portal ?
To use the delivery partner portal effectively, we first need to organize the UI. Please follow these steps: Log in to the delivery portal. Click on the Truck icon. Click on the filter button on the search bar and select "Statuses." on the drop down ...
What is the Delivery partner Portal?
The Delivery Partner Portal is a powerful tool that helps you manage all aspects of your delivery operations from a single location. This includes orders from all the regions where we offer this service. Using the portal enables you to do the ...
How to access the Delivery Partner Portal ?
To log in to the delivery partner portal, please follow these steps: Visit https://portal.usenash.com/. Enter your login details to sign in. Click on the truck icon to view the current deliveries . If you do not have access to the portal, you will ...
Delivery Partner Order Flow
Popular Articles
What Is The Delivery Partner Service?
The delivery partner service is an efficient solution for takeaways and restaurants looking to process online orders through a third-party delivery partner. This service streamlines the order fulfillment process and ensures that customers receive ...
Understanding The Hybrid Delivery Charges
Clients configure delivery charges through the MyBusiness Hub app, tailoring costs for specific distance ranges. When end users place orders, they pay the delivery charges established by the takeaway's configuration. Using Own Drivers: If the ...
Some customers cannot order on the clients website ?
If you need to fix the issue where a customer is experiencing an error message that says "We do not deliver to this address or "unable to fetch delivery charges," you have two options: you can add the delivery charges on the client's behalf, or you ...
Understanding The Delivery Charges
Delivery providers typically charge a fixed fee for order fulfillment. However, we have observed that some of these fees may be considered excessive by online customers, potentially discouraging them from placing orders. To address this issue, we ...
How To Check Coverage ?
Before promising clients that we will enable the delivery partner feature, it's essential to check whether we provide coverage in their area. To do this, you can access the coverage checker and verify the availability of delivery partners within ...